Terms & Conditions

 

  1. These terms and conditions
    1. These are the terms and conditions on which we supply goods to you.
    2. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. 

  2. Information about us and how to contact us
    1. We are Kipple Solutions Ltd (also referred to as “us”, “our” or “we”) a company registered in England and Wales. Our company registration number is 11832113 and our registered office is at The Enterprise Centre, University of East Anglia, Norwich Research Park, Norwich NR4 7TJ. 
    2. You can contact us by telephoning us at +44 7877 731402 or by writing to us at hello@kipple-uk.com or Kipple Solutions Ltd, The Enterprise Centre, University of East Anglia, Norwich Research Park, Norwich NR4 7TJ.  
    3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes email but not fax.

  3. Interpretation
    Below are some key terms used throughout these terms and conditions

"Business Day"

a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

"Collection Calendar"

the dates and times during which you can collect the Goods from us at our on-campus pop-up stalls at such locations as indicated on our Website from time to time. 

"Commencement Date"

the date that you order the Goods from us.

"Conditions"

the terms and conditions set out in this document. 

"Consumer"

a natural person acting for purposes outside their trade, business or profession.

"Contract"

the contract between us and you for the hire of the Goods in accordance with these Conditions.

"Customer", "you" or "your"  

the person who hires the Goods from us.

"Deposit"

the deposit to be paid for the Goods in accordance with clause 15.3.

"Goods"

the Starter Pack(s) (including the Items) and any other goods as set out in the Order.

"Starter Pack"

the starter pack or starter packs as described on the Website or in any brochure or other materials provided by us.

"Items"

the individual items contained within each Starter Pack, as may be varied from time to time.

"Order"

your order for Goods, as set out in your order form on the Website.

"Order Confirmation"

the written confirmation from us confirming and accepting the details of the Order.

"Purchase Option"

the Customer’s option to purchase the Goods as more fully described in clause 9.

"Rental Payment"

the payment made by or on behalf of the Customer for the hire of the Starter Pack, as set out on the Website.

"Rental Period"

the period of hire as set out in clause 6.3.

"Website"

our website found at www.kipple-uk.com or such other website that we may operate from time to time.

 

  1. Our contract with you
    1. The Order constitutes an offer by the Customer to hire the Goods from us in accordance with these Conditions.
    2. Our acceptance of your Order will take place when we issue an Order Confirmation to you, at which point a contract will come into existence between you and us.
    3. We reserve the right to refuse to accept any Order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per Order. These restrictions may include Orders placed by or under the same customer account, the same credit card and/or orders that use the same billing and/or delivery address.
    4. In the event that we make a change to or cancel an Order, we may attempt to notify you by contacting the e-mail and/or phone number provided at the time the Order was made. We reserve the right to limit or prohibit orders that, in our opinion, appear to be placed by dealers, resellers or distributors.
    5. We will assign an order number to your Order and tell you what it is in the Order Confirmation when we accept your Order. It will help us if you can tell us the Order number if you need to contact us about your Order.
    6. We only sell to the UK. Our Website is solely for the promotion of our products in the UK. Unfortunately, we do not deliver to addresses outside the UK.
    7. If the Starter Pack contains a knife or knives, then we can only sell to you if you are 18 years old or older and you acknowledge and confirm that by placing an Order for a Starter Pack that contains a knife or knives, that you are at least 18 years of age.  If the Starter Pack contains a knife or knives, then we reserve the right to request your ID before accepting the Order.

  2. The Items
    1. We change the Items regularly and cannot guarantee that all of the items shown on our website accurately represent what will be included in the final Starter Pack that is sent to you. 
    2. We may change the Goods including the make-up of the Starter Packs and the Items to reflect changes in relevant laws and regulatory requirements.  If you are under 18, then the Starter Pack will not contain any knives.
    3. Your Order will specify whether or not the Items are pre-owned or new.  We shall have no responsibility to make available new Items if you have selected pre-owned Items in your Order. If your Order specifies pre-owned Items, then you acknowledge that these Items may be subject to wear and tear and/or damage from previous use and will not be in brand-new condition.  Although we will endeavour to check pre-owned Items in advance to ensure that the Items are in workable use, we cannot guarantee that they will be free of defect or fault.
    4. The images of the Goods and any Items to be included in the Starter Packs on our website are for illustrative purposes only. Items included in your Starter Pack may vary from the images on the Website in respect of brands, colours, packaging and quantities shown. 
    5. Packaging of the Items and/or the Starter Packs may vary from the images shown on the Website.

  3. Starter Pack hire 
    1. We shall hire the Goods to you subject to these Conditions.
    2. We shall not, other than in the exercise of our rights under the Contract or applicable law, interfere with your quiet possession of the Goods during the Rental Period.
    3. The Rental Period starts on the Commencement Date and shall continue for a period of 12 months, unless the Contract is terminated earlier in accordance with its Conditions.
    4. The Goods and each Item shall at all times remain the property of us, and you shall have no right, title or interest in or to the Goods (other than as set out in these Conditions), unless and until you exercise your Purchase Option.

  4. Your rights to make changes

If you wish to make a change to your Order after you have received our Order Confirmation please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the overall price, the timing of delivery/collection or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the Contract (see clause 10 – ‘Your rights to end the Contract’).

  1. Your responsibilities 
    1. During the Rental Period, you shall:
      1. at your own expense, keep and maintain the Goods in good condition and repair (fair wear and tear only excepted);
      2. not do or permit to be done any act or thing which will or may jeopardise our the right, title and/or interest in the Goods;
      3. take all steps as may be necessary to ensure that the Goods are at all time safe and without risk to health when being used, cleaned or maintained;
      4. not make any alteration to the Goods and do not remove any component from any of the Items or attempt to disassemble any Item;
      5. not sell or offer for sale, lend or lease the Goods (of any of them) or create any security over the Goods;
      6. not use the Goods for any unlawful purpose;
      7. ensure that at all times the Goods remain identifiable as being our property;
      8. deliver up the Goods at the end of the Rental Period (unless you have exercised the Purchase Option) or on earlier termination of this Contract, at such address as we require.
    2. You acknowledge that we shall not be responsible for any loss of or damage to the Goods, you or any third party arising out of or in connection with any negligence, misuse, mishandling of the Goods or otherwise caused by you.

  2. Delivery and Collection
    1. The options for the costs of delivery will be as set out on the Website and the cost for delivery of your Order will be confirmed just before you place the Order. 
    2. We will deliver the Goods to you as soon as reasonably possible but please note that any indicated delivery dates on the Order Confirmation or otherwise are estimates only. 
    3. Any Orders placed after 12 September will be available for delivery only in accordance with this clause 9.
    4. We are not responsible for delays outside our control. If our supply of the Goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Goods you have paid for but not received.
    5. If you have asked to collect the Goods, you can collect them from us at such address and on such date and during such times as confirmed by us in writing or as specified by us in the Collection Calendar. 
    6. If no one is available at your address to take delivery we will leave you a note informing you of how to rearrange delivery or collect the Goods from such address as confirmed by us in writing.
    7. If you do not collect the Goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and clause 12.2 will apply.
    8. The Goods will be your responsibility from the time we deliver the Goods to the address you gave us or you collect them from us.
    9. You will only ever own the Goods if you have exercised the Purchase Option in accordance with clause 16.
    10. We may need certain information from you so that we can supply the Goods to you, for example, your name, billing address, delivery address (if different), name of the recipient (if a Goods are intended for another person) and the recipient’s address. If so, this will have been collected as part of the Order. If you do not give us all of the required information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract (and clause 12.2 will apply) or make an additional charge for the re-delivery of the Goods (if required). We will not be responsible for supplying the Goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

  3. Your rights to end the contract
    1. You can always end your Contract with us. Your rights when you end the Contract will depend on whether there is anything wrong with the Goods and when you decide to end the Contract:
      1. If there is a problem with the Goods you may have a legal right to end the Contract (or to get the Goods (or part of them) repaired or replaced or to get some or all of your money back), see clause 13;
      2. If you want to end the Contract because of something we have done or have told you we are going to do, see clause 10.2;
      3. If you have just changed your mind about the Goods, see clause 10.3. You may be able to get a refund if you are within the 14 day cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any Goods; and
      4. In all other cases (if we are not at fault and there is no right to change your mind), see clause 11 
    2. If you are ending the Contract for a reason set out at 10.2.1 to 10.2.4 below the Contract will end immediately and we will refund you in full for any Goods which have not been provided and you may also be entitled to compensation. The reasons are:
      1. we have told you about an upcoming change to the Goods or these terms which you do not agree to (see clause 8);
      2. we have told you about an error in the price or description of the Goods you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the Goods may be significantly delayed because of events outside our control; or
      4. you have a legal right to end the Contract because of something we have done wrong.
    3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). If you have Ordered the Goods online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
    4. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered. You have 14 days after the day you (or someone you nominate) receive the Goods, unless you have ordered multiple Goods which are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the Goods.

  4. How to end the contract with us (including if you have changed your mind)
    1. Tell us you want to end the Contract. To end the Contract with us, please let us know by contacting us via phone or email. Call us on +44 7877 731402 or email us at sales@kipple-uk.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.
    2. If you end the contract for any reason after the Goods have been dispatched to you or you have received them, you must return them to us. You must post the Goods back to us at The Enterprise Centre, University of East Anglia, Norwich Research Park, Norwich NR4 7TJ or return them to us at such address as confirmed by us in writing. Please call us on +44 7877 731402 or email us at sales@kipple-uk.com for a return label. If you are exercising your right to change your mind you must send off the Goods within 14 days of telling us you wish to end the Contract.
    3. We will pay the costs of return:
      1. if the Goods are faulty or mis-described; or
      2. if you are ending the Contract because we have told you of an upcoming change to the Goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
      3. In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
    4. For the avoidance of doubt, where you are returning the Goods, we will not arrange for collection of the Goods from you.
    5. If you are exercising your right to change your mind:
      1. the Goods should be returned to us in unused and in good and re-saleable condition. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you. See our Returns Policy for further information. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
      2. the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
    6. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
    7. For further details please see our Returns Policy.
    8. For the avoidance of doubt, we will not provide a refund for returned Goods which have been in your possession for over 2 months from the date of delivery.
      1. Our rights to end the contract
        1. We may end the Contract if you break it. We may end the Contract at any time by writing to you if:
          1. you do not make any payment to us (including the Rental Payment and the Deposit) when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
          2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Goods, for example, delivery instructions; or
          3. you do not, within a reasonable time, allow us to deliver the Goods to you or collect them from us.
        2. If we end the Contract in the situations set out in clause 12.1 we will refund any money you have paid in advance for the Goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract.
      1. If there is a problem with the Goods
        1. If you have any questions or complaints about the Goods, please contact us. You can telephone us on +44 7877 731402 or write to us at sales@kipple-uk.com or Kipple Solutions Ltd, The Enterprise Centre, University of East Anglia, Norwich Research Park, Norwich NR4 7TJ.
        2. We are under a legal duty to supply products that are in conformity with this Contract. See the box below for a summary of your key legal rights in relation to the Goods. Nothing in these terms will affect your legal rights.
        3. If you wish to exercise your legal rights to reject the Goods see our Returns Policy for further information about returns.

      Summary of your key legal rights

      This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

      The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

      a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

      b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

      c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

      See also clause 10.3 - exercising your right to change your mind 

       

      1. Price and payment
        1. The price of the Goods (which includes VAT) will be as indicated on the Order pages when you placed your Order.  The price of the Goods is the up-front Rental Payment and, if you exercise your Purchase Option, the Deposit. We take all reasonable care to ensure that the price of the Goods advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the Goods.
        2. If the rate of VAT changes between your Order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.
        3. It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your Order so that, the Goods’ correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If the Goods’ correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return of any goods provided to you.
        4. We accept payment with Visa, Mastercard, Maestro, American Express, ApplePay, GooglePay, PayPal and ShopifyPay. You must pay the Deposit for the Goods before they are dispatched by us.
        5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

      2. Rental Payment and Deposit
        1. The up-front Rental Payment will be as indicated on the Order pages when you placed your Order.  You shall pay the Rental Payment to us on or before the date of this Contract. 
        2. The Rental Payment is inclusive of VAT.
        3. The Deposit is a deposit against any loss of or damage caused to the Goods or other breach of this Contract. The Customer shall, on the date of this Contract and in addition to the up-front Rental Payment, pay the deposit as specified on our Website.
        4. If you want to end the Contract before the expiry of the Rental Period, we will not refund the Rental Payment to you. We will refund the Deposit unless we are entitled to keep it as a result of loss or damage to the Goods, breach of this Contract or if you exercise the Purchase Option (as set out below).
        5. If you cause any loss of the Goods (in whole or in part), we shall be entitled to apply the Deposit against such default or loss. If the Deposit is not sufficient to cover the loss of the Goods, then you shall pay to us any excess sums within 10 Business Days of a demand for the same. 
        6. If you do not decide to exercise the Purchase Option, subject to the terms of this Contract, the Deposit shall be refundable within 14 Business Days of you returning the Goods to us.

      3. Purchase Option
        1. At the end of the Rental Period you may exercise your right to purchase the Goods from us. 
        2. If you do not return the Goods to us within 5 Business Days of the end of the Rental Period, or you confirm in writing that you want to exercise the Purchase Option, you shall be deemed to have exercised the Purchase Option. 
        3. If you exercise the Purchase Option, subject to clause 16.4, you shall forfeit the right to have the Deposit which you have paid us pursuant to clause 15.3, which we will have the right to retain, and no further payment shall be required from you.  
        4. Upon completion of the purchase of the Goods under this clause 16, such title to the Goods as we had on the Commencement Date shall transfer to you. The Goods shall transfer to you in the condition it is in on the date of transfer and we make no guarantee or warranty about the quality, fitness for purpose or state of the Goods at the time of exercise.

      4. Our responsibility for loss or damage suffered by you
        1. Subject to clauses 17.2 and 17.4, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
        2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Goods as summarised at clause 13.2; and for defective products under the Consumer Protection Act 1987
        3. We only supply the Goods for domestic and private use. If you use the Goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
        4. You acknowledge that some Items may present health and safety risks, and you use those Items entirely at your own risk. We will not be liable to you for any loss or damage suffered as a result of use of the Items, unless it has been caused by our negligence. 

        1. How we may use your personal information
          We will only use your personal information as set out in our Privacy Policy.
           
        2. Other important Conditions
          1. We may transfer our rights and obligations under these terms to another organisation.You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
          2. This Contract is between you and us. No other person shall have any rights to enforce any of its Conditions.
          3. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
          4. If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, we can still require you to make the payment at a later date.
          5. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation will be governed by and construed in accordance with the law of England and Wales. 
          6. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or its subject matter or formation.