Returns Policy

HOW TO CHANGE YOUR ORDER

If you’d like to change your order after you have received our order confirmation please contact us at sales@kipple-uk.com. We will do our best to change the order for you. If we are unable to make the change, you may want to cancel your order and we will process your refund within 14 days. Terms and conditions apply.

HOW TO RETURN AFTER DELIVERY

If you have ordered your kit online, you have a legal right to change your mind within 14 days and receive a refund. In general, you have 14 days after the day you receive the kit. Please let us know at sales@kipple-uk.com that you wish to exercise your right to change your mind and return your kit within 14 days of contacting us. The kit needs to be returned to us in full and resale-able condition before we can process your refund. Please return the kit with the original packaging if possible. It is your responsibility to pay the cost of return and your refund will be made within 14 days from the day on which we receive the kit from you. Terms and conditions apply.

I’VE BEEN SENT AN INCORRECT ITEM

In the unlikely event that we send you an incorrect kit or the kit is missing an item, we will deliver the correct kit or the missing item within 3 business days after you let us know at sales@kipple-uk.com.

RETURN FAULTY ITEMS

If there is something wrong with an item in your kit, you may be entitled to a refund, repair or replacement. Please use Citizens Advice’s simple online tool to tell you what legal rights you have.

RETURNING YOUR KIT WHEN YOU LEAVE UNIVERSITY

Our mission is to reduce waste on university campuses. That’s why you can return your kit when leaving University and we will make sure that all usable items are reused by other students. If you return your kit within 12 months from the day of delivery/collection, you will get back your deposit based on the number of items you return.

DEPOSIT DEDUCTIONS

We don’t want to overcomplicate things so our deposit scheme is very simple.Your deposit depends on number of items you return:

0-3 items missing full deposit
4-6 items missing 70% of deposit
7-10 items missing 50% of deposit
11-14 items missing 20% of deposit
more than 14 items missing no deposit refund

 

HOW TO RETURN YOUR KIT WHEN LEAVING UNIVERSITY

You can return your kit by dropping it off at our on-campus collection points or shipping it to us. Email us at sales@kipple-uk.com or message us on Facebook with your order number and we will process your return. Once your kit is received we will return your deposit within 14 business days.